Contact

Tell us what you need help with.

Questions about Plor, payments, account access, safety, or trouble using the platform belong with our support team.

Plor support

Product questions

For questions about a product’s content, quality, or usage, contact its creator through the details included with your purchase.

Contact

Payment and purchase help

Start with the status shown on your checkout or purchase page. If the issue remains, contact support with the details below.

Payment pending

Do not start another payment for the same product and email. Keep the status page open or return to it later while Plor confirms the result.

Payment failed

Try again only after the order is marked failed, cancelled, or expired. A completed payment will update the order when confirmation arrives.

Missing receipt

Check the inbox and spam folder for the email used at checkout. Signed-in buyers should also check their library and purchase history.

Download access

Signed-in buyers can reopen purchases from their library. Guest access uses the secure link in the receipt and may expire or reach its download limit.

Contacting support

Send your order number and purchase email, plus a short description of the problem. Never send a password, PIN, or payment credential.